Sony is about to launch their new console, the PS4 to various retail outlets at midnight tonight and there’s definitely a buzz with the console.
However some reports have surfaced that people are having issues with a console they received early. The reason that some already have a PS4 is from a contest by Taco Bell.
They’re are not the only ones experiencing problems as IGN and another person has run into issues as well.
The main issue is that a contest winner received a dead console and he tried calling Sony to remedy the situation, but had no luck.
A representative told him that him they would be sending him a box overnight to his house. This was so he could get the broken console back to Sony and have someone from their support team work on the issue.
The bad news is that the representative also told him it would take another 5-6 days for him to receive a replacement.
The problem that IGN had was similar, but it occurred after they updated the console to version 1.50. They did receive a response from Sony, whose office is based near the IGN headquarters in San Francisco.
Once their console was fixed, they asked Sony if they would look into the problem the other user had. The representative replied by saying “We” look into it.”
The President of Sony’s Worldwide Studios for Sony Computer Entertainment Shuhei Yoshida has said the company is investigating reports, and believes that it’s not a widespread issue.
Be assured we are investigating reported PS4 issues. The number is very small compared to shipped, we believe they are isolated incidents.
— Shuhei Yoshida (@yosp) November 14, 2013
Sony also issued an official statement on the matter:
“A handful of people have reported issues with their PlayStation 4 systems. This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch.
There have been several problems reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of systems. The number of affected systems represents less than .04% of shipped units to date, which is within our expectations for a new product introduction.”
This is troubling that some people are having issues and let’s hope more reports don’t happen.
Let me know your thoughts on this and if it would have an impact on you purchasing a next gen system.