Last week, New York Jets quarterback Geno Smith capped off his rookie season with an incident at LAX Airport where he was escorted off of the plane. It was believed to be a huge misunderstanding and that was confirmed on Thursday when Virgin America released a statement to share their findings.
After reviewing the situation, Virgin America decided to apologize to Smith.
“After a full review of the incident, we believe it was the result of a misunderstanding that regrettably escalated unnecessarily,” Smith said. “We’ve apologized to Mr. Smith for his experience, which could have been better — and we’d welcome him back onboard any time. As an airline that prides itself on our guest service, we take incidents such as this one very seriously.”
Smith released a comment of his own.
“I really appreciate that Virgin America took this seriously, looked into this matter and followed up with me. I look forward to flying their airline again soon.”