Rockies owner Dick Monfort responds to fan who filled out complaint form
By Dan Zinski
Who says the Colorado Rockies don’t listen to their fans? When a fan recently filled out a complaint form after witnessing a pathetic effort by the home town team, a member of Rockies ownership was eager to offer a response.
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An aggressively angry response, but still.
Rockies fan Michael Ferguson told News Channel 5 in Grand Junction about how he saved his pennies and took his family to Coors Field on the Fourth of July to enjoy a little baseball. Unfortunately, the Rockies stunk it up that day, falling 9-0.
This miserable effort didn’t sit well with Ferguson, who shelled out almost $300 for his ball park experience, so he filled out an online complaint form. He said:
"I pretty much just filled out the survey and kinda wrote a little bit about how it’s frustrating to spend the money and go see [Rockies] teams that are constantly struggling all the time."
Just another anonymous fan voicing an opinion to an uncaring ownership group? Well, not this time. This time, ownership cared enough to respond to the fan. But the response wasn’t exactly what the fan was looking for. Two days later Ferguson received an email from owner Dick Monfort that read:
"If product and experience that bad don’t come!"
Needless to say, Ferguson was quite shocked to receive any kind of response, and especially that kind of response.
"I figured it was just a bunch of people sitting around reading it. I might get an automated response or anything, but to get something like that, short and simple like that, it’s like wow… almost feels like they don’t care about the fans."
Really? Seems to me they DO care about the fans, or they wouldn’t bother responding. Okay, so it wasn’t the butt-kissing response this fan expected, but still. If ownership bothers to reply at all, I’d call that a small victory for the fans.
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