It might be time for the Colorado Rockies to rethink their fan relations approach. For the second time in less than a week, Rockies ownership has been caught emailing terse, unpleasant remarks to a fan in response to a complaint.
And this second incident is way worse than the first.
The latest owner-vs.-fan email row involved Dick Monfort and an unnamed Rockies season ticket holder. It started with a submission via the Rockies’ online complaint form and ended with Monfort essentially threatening to move the team.
The season ticket holder revealed the contents of the email exchange. Monfort’s damning missive reads (via CBS Denver):
By the way you talk maybe Denver doesn’t deserve a franchise, maybe time for it to find a new home. Thanks.
That is going to need some clarification, no?
Monfort was questioned about the email by CBS4 in Denver and admitted writing it, but claimed it was fired off in haste and was simply poorly worded. Monfort said:
I sort of remember. I do remember that. I was rapid firing it.
I don’t even have an idea what I meant to say.
What I meant to say was maybe we, the owners, don’t deserve a franchise.
The unnamed email recipient told CBS4 he doesn’t buy Monfort’s explanation.
In a similar recent incident, Monfort responded to a complaint by a fan by telling him not to come to any more games if he doesn’t like the quality of play.
Someone in Rockies upper management should take away Monfort’s access to the complaint system. That is clear. And Monfort probably should curtail the drinking. Those are drunk emails for sure.
Drunk emailing angry fans can only end badly.
Tags: Colorado Rockies